Travel Information & FAQs

The process of pre-allocating seats differs between airlines. However, all carriers have a limited number available prior to departure. You may be able to pre-book your seats at an additional charge; this would need to be done directly with the airline. In some cases, the full balance of the flight must be paid before the airline will allow seats to be pre-booked in advance. Seats can usually be pre-booked free of charge within 24 to 48 hours before departure.

Virgin Atlantic - Please go to the following link to find the latest information.

British Airways - Customers can pre-book seats in advance at an additional charge once their holiday balance is paid in full, or free of charge 24 hours before departure. To pre book seats in advance please contact BA directly: britishairways.com/travel/choose-your-seat/public/en_gb

Emirates - Customers can pre-book their seats directly on the Emirates website at any time in advance of departure once balance is paid. Please note however that charges will apply and would be paid directly to the airline. A free pre-booking service is made available within 24 hours before departure.  

Eva Air - Customers can pre-book seats 100 days prior to departure directly on the Eva Air website: evaair.com/en-us/book-and-manage-your-trip/

Thai Airways, Cathay Pacific, Malaysian Airlines, QATAR and Etihad - Seats can be booked at the time of the reservation, please ask your travel consultant on booking.

Before you pre-book your seats, please contact us on 020 7749 9220 so we can provide you with your airline reference.

In order to obtain availability and the best possible price in the high season (Christmas, Easter, New Year and school holidays), we obtain a group allocation with most airlines. When this is the case, the system for pre-booking seats changes inasmuch as you would not be able to pre-book seats, even by paying the premium. All check-in and seating would need to be arranged at the airport. The airlines do block a sector of the aircraft for our passengers and in the normal way will try to ensure that families are seated together. If you are travelling in the high season please check with your consultant to ascertain if you are on one of our group allocations. 

Kenwood Travel can arrange seat upgrades on all flights. Please contact your consultant and they will be happy to check availability and provide you with a quotation.

We advise passengers to check in online 24 hours prior to departure. However this is not mandatory. Passengers who chose to check in online will be advised to arrive at the airport 2 hours before departure; those who do not are advised to arrive at the airport 3 hours prior to departure.

Passengers flying with Virgin Atlantic have the opportunity to complete a Twilight Check-In. This allows you to check in and drop luggage at the airport the evening before your flight. Twilight Check-In is open between 17:00 and 21:00.

Unfortunately it is not possible to change a name with an airline once the reservation has been made. If one of your party were unable to travel the seat would need to be cancelled with a loss of deposit or balance. We would then make a new booking if you have a replacement.

Changing the dates of a booking once it has been made may be possible however is subject to availability and would incur additional charges. If you wish to change your holiday dates please contact your sales consultant.

All of our prices include in-flight meals on international scheduled carriers. However, it is now normal practice not to include meals on low cost UK domestic and European flights, and flights within the United States. Your consultant will be able to advise you in this respect. If you have any special meal requests, such as for a child, vegetarian, vegan, pork or dairy free, please advise us  and we will be happy to arrange this for you.

Generally speaking your hotel room will be available from 1400hrs to 1500hrs on the day of arrival; check out would be between 1000hrs and midday. Times will vary from hotel to hotel and you should check with your consultant to establish the exact policy. If the room is available earlier the hotel may allow you to check in slightly earlier but this would be at their discretion.

If you arrive at the hotel in the early hours of the morning there would obviously be a wait for your room to become available. This can be avoided by booking an extra night and our team can inform you of the costs applicable to do this.

For most hotels around the world, the minimum age for a lead passenger to check in is 18. However, in the USA the minimum age for a lead passenger to check in to a hotel is 21. This is especially relevant in Las Vegas where this rule is strictly enforced.

As per international practice, most hotels secure a deposit from guests. How the hotels do this will depend on the method of payment you are carrying. If a debit card is used, the funds may appear as a transaction and will be refunded back to your card once you have checked out. For credit cards, a pre-authorisation is taken and released upon check out. Any incidentals, such as drinks, extra meals, room service etc will be taken from this pre authorisation and the remaining automatically released.

For regular updates on visa requirements, please see the Foreign Commonwealth office website here. 

Please be advised that it is your responsibility to identify all necessary passport and visa-related requirements for your trip. Please allow sufficient time to obtain any documents required. Please note many countries require your passport to be valid for six months beyond the period of your stay. Requirements are subject to change, and it is your responsibility to ensure that you comply with applicable passport and visa requirements, ensuring to take all necessary documents with you to gain access to the country(s) or region(s) to which you make travel arrangements. If you fail to do so, you will be solely responsible for any cost, loss, or damage which you or the Company incurs as a result. 

Clients not holding an EU Passport must check applicable requirements with their Embassy, Consulate or the British Foreign Office for travel advice. Please remember to ensure your name on your flight ticket exactly matches that on your passport, and ensure your passport has not been damaged or tampered with. Those not in possession of a valid passport or visa may be refused travel.

It is the responsibility of all passengers to ensure that they have the relevant visa documents to enter any destination featured in the itinerary. For travel to most countries, your British passport should be valid for at least six months after your scheduled return to the UK. If you do not have a valid passport or visa, you may be refused travel.

Visit the Gov.uk website to find out the exact passport and visa requirements for your holiday destination.

An ESTA visa is valid for two years from the purchase date; however it needs to be updated each time you travel to the USA.

Yes, even if you only have a layover and don’t leave the airport, you are required to have a valid ESTA. People travelling through the USA are still considered visitors of the United States by the US authorities and are therefore required to hold a valid US visa or an ESTA travel authorisation. Simply enter 'In transit', and your final destination under the heading 'Address While In The United States' on the ESTA application.

From October 1 2014, parents travelling to South Africa with a child – defined as those under 18 years – will need to produce an unabridged birth certificate that shows the names of both parents, with a sworn translation if not in English.

For new bookings, our team will take card payment over the phone at the time of booking, which confirms your commitment for the holiday.

For exsiting bookings, the balance on your booking is due 10 weeks prior to departure unless otherwise notified of an earlier payment date due to supplier commitment. Payment can be made online via the 'Manage my booking' section of our website. If you have issues making a payment, please call our team on 02077497203.  All major debit and credit cards are accepted.  Please note corporte cards may be charged a levy.  

Bank Transfer - Please call our aftersales team on 02077497203 who can provide details required for BAC payment.

Kenwood Travel requires payment to be made in full if travelling within 10 weeks. As long as the full balance is paid by the due date, payments in instalments may be made by making payments via 'Manage my booking' section of our website. 

The balance due date will appear on every confirmation you receive.  Our team will make attempt to contact to remind you of our balance, and if not paid by the due date agreed, we will cancel your booking and no refund of monies paid will be given.

• Call us on 020 7749 9220 and follow the directory to your desired department.
• Discuss your preferred dates and prices and get first-hand advice from your friendly travel adviser.
• To proceed with a booking over the phone, please have your credit/debit card details handy to proceed.  The deposit paid is non refundable, unless for any reason we are unable to provide the holiday booked.
• Start packing!

Whether you choose to call or go online, rest assured that you are dealing with a long-established tour operator holding both ATOL and ABTA licences, so your money is totally secure.

• Browse our website by destination and select your dream holiday, or use our Holiday Search facility on the top of your page.
• Follow the ‘search’ links and once happy click book onlnie now
• Simply enter your details in the fields provided.
• Wait for our call-back to verify full details of your holiday.
• Or, if advertised prices and availability are matched, your holiday will be booked automatically online with no need for a call-back.
• Check your in-box for booking confirmation via email.

Whether you choose to call or go online, rest assured that you are dealing with a long-established tour operator holding both ATOL and ABTA licences, so your money is totally secure.

We would like to remind you that it is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure.

We regret we cannot accept liability if you are refused entry onto any transport or into any country due to the failure on your part to carry correct documentation, including passports and visas. If failure to produce any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed upon us, you will be responsible for reimbursing us accordingly.

In the event we are asked to reissue tickets that have been lost, destroyed or stolen and we agree to do so, any charges incurred as a result of this will be payable by you.

Please visit this NHS direct website for helpful information and advice regarding any inoculations and tablets you may require in preparation for your travels.

Clients travelling to the United States after 01 APRIL  2016 will need to hold a passport with an integrated chip. For security reasons this holds all of your personal information, as stated on the passport, but in digital format. If your passport does not have this feature then you will need to renew the passport before your departure date. The Passport Office will add up to 9 months of any unexpired time and you can recognise the chip by a gold symbol, resembling a camera, on the bottom of the front cover of the passport.

We offer general guidance for the specific Island or country. With regards personal circumstances ultimately it will be your responsibility to check you have all the correct original legal documentation and this must travel with you in order for the wedding to take place.

Yes, it will be legal under British Law, and you do not have to register it when you get back to the UK. Your wedding ceremony will be non-denominational. You must be 18 years or older to book a wedding package with Kenwood Travel, and unless otherwise stated we will offer you a civil wedding.

Yes, all you need is your Decree Absolute, for which you must have the original document and take this with you when you travel.

Most bridal shops will carefully pack your dress in a specially designed travel box or cabin carry-on suitcase which fits in the overhead locker on the plane. On arrival at the hotel we recommend you hang up your dress as soon as possible to help any creases drop. Your in-resort wedding coordinator should also be able to provide a steamer.

Yes, all of the hotels on our destination wedding portfolio offer various venue options which include beautiful ocean-view gazebos, tropical gardens and, of course, soft sandy beaches. The choice is yours.

Yes, your wedding date will be booked and all the necessary paperwork prepared before jetting off for your destination wedding.

Yes, we’ll be happy to coordinate all persons onto the same booking, and we can also suggest nearby hotels should your guests wish to stay at a different accommodation.

Yes, witnesses will be required, but your in-resort wedding coordinator will arrange this for you.

Yes, all of the hotels we work with either have a spa or can provide an in-room hairdresser/beautician. Your in-resort wedding coordinator will arrange all this for you.