Travel Information & FAQs

Questions about your upcoming trip? See if we’ve answered your query in our FAQ below. If not, please don’t hesitate to contact our after-sales team on 020 7749 7203.

Flight FAQs

Can I pre-book my seats?

The process of pre-allocating seats differs between airlines. However, all carriers have a limited number available prior to departure. You may be able to pre-book your seats at an additional charge; this would need to be done directly with the airline. In some cases, the full balance of the flight must be paid before the airline will allow seats to be pre-booked in advance. Seats can usually be pre-booked free of charge within 24 to 48 hours before departure.

Virgin Atlantic - Please go to the following link to find the latest information.

British Airways - Customers can pre-book seats in advance at an additional charge once their holiday balance is paid in full, or free of charge 24 hours before departure. To pre book seats in advance please contact BA directly:

Emirates - Customers can pre-book their seats directly on the Emirates website at any time in advance of departure once balance is paid. Please note however that charges will apply and would be paid directly to the airline. A free pre-booking service is made available within 24 hours before departure.  

Eva Air - Customers can pre-book seats 100 days prior to departure directly on the Eva Air website:

Thai Airways, Cathay Pacific, Malaysian Airlines, QATAR and Etihad - Seats can be booked at the time of the reservation, please ask your travel consultant on booking.

Before you pre-book your seats, please contact us on 020 7749 9220 so we can provide you with your airline reference.

In order to obtain availability and the best possible price in the high season (Christmas, Easter, New Year and school holidays), we obtain a group allocation with most airlines. When this is the case, the system for pre-booking seats changes inasmuch as you would not be able to pre-book seats, even by paying the premium. All check-in and seating would need to be arranged at the airport. The airlines do block a sector of the aircraft for our passengers and in the normal way will try to ensure that families are seated together. If you are travelling in the high season please check with your consultant to ascertain if you are on one of our group allocations. 

Can I upgrade my seats?

Kenwood Travel can arrange seat upgrades on all flights. Please contact your consultant and they will be happy to check availability and provide you with a quotation.

When will I need to check in?

We advise passengers to check in online 24 hours prior to departure. However this is not mandatory. Passengers who chose to check in online will be advised to arrive at the airport 2 hours before departure; those who do not are advised to arrive at the airport 3 hours prior to departure.

Passengers flying with Virgin Atlantic have the opportunity to complete a Twilight Check-In. This allows you to check in and drop luggage at the airport the evening before your flight. Twilight Check-In is open between 17:00 and 21:00.

Can I change the name of a passenger or dates of my booking?

Unfortunately it is not possible to change a name with an airline once the reservation has been made. If one of your party were unable to travel the seat would need to be cancelled with a loss of deposit or balance. We would then make a new booking if you have a replacement.

Changing the dates of a booking once it has been made may be possible however is subject to availability and would incur additional charges. If you wish to change your holiday dates please contact your sales consultant.

Are meals included on my flight?

All of our prices include in-flight meals on international scheduled carriers. However, it is now normal practice not to include meals on low cost UK domestic and European flights, and flights within the United States. Your consultant will be able to advise you in this respect. If you have any special meal requests, such as for a child, vegetarian, vegan, pork or dairy free, please advise us  and we will be happy to arrange this for you.