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| Monday - Friday | 09:00 - 20:00 |
| Saturday | 09:00 - 16:00 |
| Sunday | 10:00 - 17:00 |
| Bank Holiday | 10:00 - 16:00 |
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| Monday - Friday | 09:00 - 17:30 |
| Bank Holiday | 10:00 - 16:00 |
Heaven at Hard Rock Hotel Riviera Maya is an exclusive adults-only retreat situated on an 85-acre expanse overlooking the Caribbean Sea. This all-inclusive resort combines luxury with the vibrant spirit of the Hard Rock brand, offering guests a private white sand beach, exclusive saltwater snorkelling areas, and a range of upscale amenities designed for relaxation and entertainment.
The 389 rooms found at Heaven are luxuriously appointed to offer ultimate comfort. Heaven at Hard Rock Hotel Riviera Maya offers a range of luxurious accommodations tailored exclusively for adults, blending modern design with premium comfort. Each room and suite is thoughtfully designed to provide an indulgent experience, featuring a double hydro spa tub, private bath with shower, Rock Spa® bath amenities, and the option of bathrobes and slippers upon request. Guests can enjoy 24-hour room service, high-speed Wi-Fi, and balconies or terraces—many equipped with hammocks for ultimate relaxation.
Heaven boasts a variety of dining options to satisfy diverse culinary preferences. Guests can indulge in gourmet experiences at several on-site restaurants, each offering unique cuisines and atmospheres. Additionally, the resort features multiple bars and lounges, such as the Arribo Bar, where handcrafted cocktails and an à la carte menu can be enjoyed poolside, and Club Heaven Bar & Disco, which offers live DJ entertainment and a selection of premium international spirits.
Guests at Heaven have access to a wide array of activities and amenities. The resort features multiple pools, including exclusive areas for adults, and a private beach perfect for sunbathing and snorkelling. For nightlife enthusiasts, Club Heaven provides an extravagant dance floor and live DJ performances. Additionally, the state-of-the-art Rock Spa® offers holistic spa rituals for relaxation, while the Body Rock® fitness centre caters to those looking to maintain their workout routines.
Guests staying at hotels in this region are required to pay a flat fee of $28.86 Mexican Pesos (approximately USD$1.39) per room per night as part of the state’s environmental tax. All guests must also pre-pay an additional tourist tax of approximately $10 US dollars. You can make this payment online or at kiosks located at the airport, where cash is accepted.