Middle East Travel Update

We appreciate that the evolving situation in the Middle East may be worrying for some of our customers. Please be assured that our teams are closely monitoring developments and remain fully focused on supporting anyone affected by the latest updates. As always, the safety and wellbeing of everyone travelling with Kenwood Travel is our highest priority.

If your booking is impacted, we will contact you directly in departure-date order as soon as we have confirmed the latest information from the airline and can clearly outline your available options. We kindly ask for your patience while we work through bookings in sequence.


For Upcoming Travel

Please note that we are prioritising bookings up to 17 May at this time, and we will contact you directly in departure-date order as soon as we have confirmed the latest information from the airline and can clearly outline your available options. We kindly ask for your patience while we work through bookings in sequence.

Departures up to and including 17 May 2026

Package Holidays:
Where applicable, we can offer an amendment, credit note, or refund, in line with supplier terms.

Accommodation-Only Bookings:

These bookings will be reviewed on a case-by-case basis for a possible amendment and any applicable costs or credit note, in line with supplier terms. 

Travel transiting via the UAE up to and including 17 May 2026

Bookings transiting through the UAE during this period will also be reviewed. Where amendments are possible, any applicable charges will be advised. Alternatively, a credit note may be offered in line with supplier terms. 

All Other Bookings

Bookings outside the criteria above will continue to follow our standard amendment and cancellation terms. 

What happens if my balance is due?

If you have a balance remaining on your booking, we would like to reassure you of the options available once paid in full.

For package holidays, should we need to cancel any aspect of your trip prior to travel, you will be offered suitable alternatives, the option to defer your travel, credit, or a full refund.  Additionally, if within 7 days of departure the FCDO issues advice against travel to your destination, we will provide you with a range of options, including the right to a refund.

For accommodation-only bookings, if after you have paid, there is travel advice in place nearer your departure date, we will aim to offer amendment options where possible. Alternatively, a credit note may be provided in line with supplier terms and conditions. Refunds in these cases would only be applicable if the accommodation is unable to operate, such as in the event of a hotel closure.

If you do not want to pay the balance of your holiday, we can review for date or destination changes and will be in line with normal terms and conditions. If this option is not feasible, the booking can be cancelled in line with our cancellation policy.


Kenwood Travel continues to work closely with airline and in-destination partners to support and guide our customers as effectively as possible. We sincerely thank you for your continued patience and cooperation during this time.